- The customer can request a refund during the first 2 years after the purchase date by getting in touch with our contact form. It is not necessary for the customer to return the product. The software key will simply be removed and cancelled. Therefore there is no return charge for the customer.
- The refund will be processed through the same payment method used by the customer in 48-72 hours.
- Products have 24 months guarantee period in which Turnkeypoint replaces or refunds any product damage or disfunction caused by the producer of the product.
- If for any reason we are not able to deliver, we will give a full refund.
- If you received an incorrect product, or if the key code has not been activated, a refund/replacement is possible.
- If the Keycode cannot be activated for some unknown reason, contact us within 48 hours from the time of purchase, and a refund/replacement is possible.
- If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied with screenshots or photos made by a digital camera to give us a clear idea to assess the situation. We have technicians that will assist you in getting your software installed and activated. Your order will be eligible for a refund in the rare circumstances our support staff cannot solve the problem.