Using MS SaRA to Easily Uninstall Office 2021, 2019, 2016, or Office 365

MS SaRA

What is MS SaRA?

Microsoft Support and Recovery Assistant or MS SaRA, is a powerful tool designed to help users troubleshoot and resolve various issues with Microsoft applications, particularly the Office app.

Whether you’re facing problems with Office setup, Outlook, or other related software, SaRA can assist in diagnosing and fixing the issues quickly and effectively. This guide will walk you through how to use the Microsoft Support and Recovery Assistant to troubleshoot and resolve common issues.

In our installation guide, we recommend running the application to remove all Office versions from the computer. Multiple Office applications can cause installation, activation, and run-time issues. Turnkeypoint installation guide provides you with the download link in Step 1 of the support article.

You can also download the tool by clicking the Microsoft Support and Recovery Assistant link, https://aka.ms/SaRA-officeUninstallFromPC, once the download is completed, you need to run the tool and install it.

Compatible browser to download MS Support and Recovery Assistant


Depending on your browser, follow these steps to install this app.
Edge or Internet Explorer: At the bottom of the browser window, select Run to launch the SetupProd.exe.
Chrome: In the lower-lower left corner, right-click SetupProd.exe > Open.
Firefox: In the pop-up window, select Save File. Next, from the upper-right of the Firefox browser window, select the downloads arrow and then select SetupProd.exe.

After downloading the application with your preferred browser:

Open SaRA: After installation, launch the Microsoft Support and Recovery Assistant from the Start menu or by double-clicking the desktop shortcut. Wait for the application to launch and connect to Microsoft’s server.

MS SaRA

Accept the License Agreement: Read and accept the Microsoft Software License Terms to proceed. In some situations, the application may also require you to sign in to your MS Account if your Windows machine is associated with an MS Account.

Step-by-step Guide on Using MS Support and Recovery Assistant

After installation, launch the Microsoft Support and Recovery Assistant from the Start menu or by double-clicking the desktop shortcut.


1. Then select the program you are issues with:

2. Select the option to troubleshoot by uninstalling

3. Click the radial button to confirm that you are having the issue on the target computer

Note: if you are using MS SaRA for the first time on a computer, you may need to sign into an MS Account. You can also create a new account if you do not have one.

4. Wait for the program to scan your computer, and select the option to remove all Office applications:

It will take some time for the tool to scan and remove all Office remnant on your computer. Please wait until the process is over, the tool will prompt you to restart your computer once the process is done.

5. Restart your computer to complete the process:

Important: after restarting your computer, MS SaRA will ask you which Office version you want to install, disregard this message and close the application.

You can choose to fill out a survey or close the tool. Wait for the program to wrap things up and continue with the installation guide of the Office version you want to install:

Common Issues Microsoft SaRA Can Help With

  • Outlook Problems: Issues with sending/receiving emails, Outlook not starting, or connectivity problems.
  • Office Installation: Errors during installation or activation of Office.
  • OneDrive: Synchronization issues or problems accessing OneDrive files.
  • Office Applications: Crashes, freezes, or other performance issues with Word, Excel, PowerPoint, etc.

Microsoft Support and Recovery Assistant is a robust tool for diagnosing and fixing issues with Office and related software. By following this guide, you can effectively use SaRA to troubleshoot problems and get your applications running smoothly.

If the tool doesn’t resolve your issue, please reach out to Turnkeypoint’s Friendly Customer Support for further assistance.

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